Communication is “vital” in the virtual world. Without it, we (JTCB) will be unable to do our job effectively and provide the best service possible. In addition, due to the vast number and variety of Customers/Clients being serviced by (JTCB), timely communication is of necessity and therefore, a requirement. Therefore, Customers/Clients that are nonresponsive and/or fail to reply to communication sent by (JTCB) (via email/phone) in a timely manner (24 or 48 hours business days--EXCEPT when Project is completed LESS than 72 hours or is a RUSH Job) may result in: 1) The Project being delayed and not being completed in a timely manner, which will not be the responsibility of (JTCB); 2) Project considered to be abandoned by Customer/Client (due to “non-communication”), which is a direct “breach” of the Service Agreement; 3) Project being terminated (due to “abandonment of Project” by Customer(s)/Client(s), which is a breach of this agreement); which will result in deposit/retainer being forfeited AND any outstanding payment owed to (JTCB) will become due immediately along with the activation of the “Terms & Conditions”, “Cancellation Policy”, etc.
IF a Project has been completed in 72 hours or less or is a RUSH Job and the Customer/Client becomes non-responsive to communication sent by (JTCB), Project will be closed, finalized and immediately subject to ALL “Terms & Conditions” and “Scope of Work” and payment will be due in FULL.
ALL “TAC”s of this Service Agreement & Scope of Work remain INTACT and are enforceable at ALL TIMES during this agreement until ALL “TACs” have been met and satisfied; NO EXCEPTIONS.
*There will be an additional charge for “strong to difficult dialects” that increase the transcription time.
What is “Poor” Audio Quality? “Strong & difficult” dialects, mumbling, whispering, Crosstalk, dictating while driving (with the windows down), radio and/or music playing, public place, extreme background noise, etc..
*(Due Date quoted is based on “Good-Great” audio quality UNLESS otherwise stated).
CASSETTE(S) – Any cassette(s) received (by JTCB and/or our office) and the Project is cancelled, a $25.00 fee will be assessed and subtracted from the deposit OR required (before the release and return of the cassette(s)) for the “administrative process” required for cassettes. (Cassette Audios – that are LESS than (30) audio minutes will be charged a (30)-minute minimum).
Certifying documents: Any documents requiring certification will be: transcribed “verbatim”, only what’s on the actual audio/video, at a 98-100% accuracy (based on the audio quality). Customer/Client understands that he/she cannot dictate and/or influence the outcome of the transcript in anyway by providing input, etc.
Customer/Client may not “alter or edit” the transcript in ANYWAY once “JTCB” has completed and certified the document. Doing so may possibly invalidate the certification and “JTCB” will not be responsible and/or accountable for the transcript once it has been altered; we also will not recertify, correct and/or make any changes once the transcript has been altered.
We DO NOT accept originals, only copies. Please do not deliver any to our office.
BEFORE beginning ANY Project a signed Agreement(s) and a Deposit is required;
HANDWRITTEN documents: a) Indentions (more than (3), on both sides) b) Paragraph swapping(more than (3); c) Scratch & Cross outs; d) Bulleted lines – MUST be priced accordingly. (Please be sure and disclose at this time, during the initial estimate; OTHERWISE, the price will be adjusted at the time of discovery).
DOCUMENTS - Documents that contain: a) Bulleted items b) Columns c) Tables d) Charts &/or Graphs e) Footnotes/References f) Anything extra - MUST be priced accordingly; (Please bring this to our attention during this initial phase for accurate determination; OTHERWISE, it will be added later before the completion of project). CASSETTE(S) – Any cassette(s) received (by JTCB and/or our office) and the Project is cancelled, a $25.00 fee will be assessed for the “administrative process” required for cassettes.
In addition, we ONLY accept copies. We do not accept or will be responsible for originals.
BEFORE beginning ANY Project a signed Agreement(s) and a Deposit is required; NO EXCEPTIONS